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Romano Subaru
Welcome to Romano Subaru, your premier destination for exceptional automotive service and quality vehicles in Syracuse, NY. Nestled at 960 Hiawatha Blvd W, Romano Subaru isn't just a dealership; it's a community hub for car enthusiasts and first-time buyers alike. With a reputation built on trust and service excellence, this dealership is the go-to choice for anyone seeking a reliable Subaru and top-notch customer care.
One of the standout features of Romano Subaru is the dedicated team that puts customers first. Reviews from satisfied patrons highlight the personalized attention and professionalism that the staff delivers. Customers like Susan Mars shared that her experience was enriched by Zach's commitment to transparency, as he provided a unique personalized video of her vehicle's engine components needing replacement. This level of communication fosters trust and makes the buying experience much easier and more enjoyable.
Christine Hague found her perfect Outback after extensive research. She praised the efficiency and proactive nature of sales representative Christian, emphasizing how Romano Subaru cares about matching clients with the right vehicle. Such positive interactions not only build lasting customer relationships but also represent the essence of their service philosophy.
Equally impressive are the testimonials regarding the dealership's service department. Customers like Ahd Bacha experienced a blend of friendly professionalism, where the staff worked diligently to address any concerns, ensuring that transparency remains a priority throughout the repair process. It’s this personalized touch that keeps customers returning for their automotive needs.
From the seamless financing process with experienced business managers to the easy navigation of vehicle options with knowledgeable salespeople, each visit offers an enriching experience. Teri Lawless spoke highly of her straightforward financing journey and the honest approach of her salesperson, contributing to her overall satisfaction in driving off with a “beautiful new Subaru.”
In conclusion, Romano Subaru stands out not just for its diverse range of Subaru models but for the genuine care they extend towards their customers. Whether you're purchasing a new vehicle or seeking attentive service for your existing one, the team at Romano Subaru is committed to exceeding expectations. Their passion for cars and dedication to customer service create an enjoyable and reassuring atmosphere for all automotive needs.
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“ I'm thoroughly impressed with the exceptional service I received from Zach at Romano! Recently, I purchased a pre-owned Subaru from a private person. Zach went above and beyond expectations to ensure I was informed and satisfied. One standout aspect of the experience was the personalized video Zach sent, showcasing the engine parts that needed replacement. This transparent and shareable assessment allowed me to make informed decisions about the repairs and talk with friends on how to proceed. After this experience, I'm convinced that buying from a reputable dealership like Romano is the way to go. The uncertainty and potential risks associated with private sales are just not worth it. Kudos to Zach and the team exspecially Lori in Service who was gracious and helpful with my calls. Outstanding service! I look forward to my next service / purchase from them. ”
“ I’d been researching SUV’s for a few months Honda and Subaru I even asked my ex husband as he’d had both He said Subaru 100% So outback was my first choice But there’s not many out there Thought about crosstrek but for what I need it for (I have a dog) it wouldn’t work Christian was great As he was checking things o found my Outback! Hadn’t been clean yet or anything but it was perfect We worked out a deal within my limits and wowza I have a new to me car! ”
“ What a great experience. From my online search to the meeting with Jason Orendorf our sales representative and the entire team. We have never owned a Subaru before He explained every feature gave us a great price for our trade-in and handled all the details with insurance company etc. Highly recommend!! ”
“ From my initial contact with the internet department to the final sale- everything was amazing. Joe Refat was great salesperson- honest (yes!) real, and attuned to what i wanted AND what I didnt! The business manager made the finance part seem easy, and my interest rate was LESS than the credit union quoted me! I could not be happier driving my beautiful new Subaru! THANK YOU! ”
“ The staff was wonderful. Julian called me and explained in details what's going on with my car and all the recommendations to fix the car at its best. When picking up the car, Julian wasn't there. The person who took over didn't know about the cost of the repair that was already agreed upon with Julian. So the bill was little bit hire. When I expressed that to the staff person, Ryan overheard it and came over and fixed the mistake. This said, all the staff without exception acted very friendly and professionally as usual. Rating would be exceptional. I really appreciate that. ”
“ Dillon was wonderful. I was waited on promptly and treated respectfully. The work on my car was done promptly and no extra charges were added for other 'problems". I would recommend them to anyone and would consider purchasing my next car there. They sent a short video of them doing the work on my car and explained and showed me . ”
“ I was blown away by the service department at Romano Subaru. As a former advisor, I was very impressed with Ryan. He definitely has the customer’s interest at heart, and was one of the most professional advisors I have encountered in a long time. He was friendly, attentive, and didn’t act like money was his main focus for doing what he does. He restored my faith in dealership service departments again, and I will definitely make the trek to Syracuse to have my car serviced from mow on. ”
“ Very friendly honest staff! Very happy with my salesman Joe Barry! Answered all my questions and went above and beyond getting us a good deal. This is my 5th Subaru and will not buy anything else. ”